Frequently Asked Questions (FAQ)

General Questions:


What is LeVar Burton Kids?
In an effort to further his commitment to kids and education, LeVar is expanding his content offering and areas of focus through a new venture, LeVar Burton Kids. This new endeavor will be aimed at promoting critical thinking and inspiring kids curiosity through subjects close to his heart like: STEM, diversity, equality, and social-emotional topics.

 

"While driving literacy and motivating kids to read will always be part of my mission, I want to do more to help prepare them for the world. I want to give kids more opportunities to learn about and connect with the world around them. I believe that it is through knowledge and understanding that our children will become smarter, more compassionate world citizens—ultimately leading to more unity and peace." - LeVar

 

This means that as of August 1st, 2017 RRKidz will no longer license the Reading Rainbow brand from WNED-Buffalo, the owners and rights holders. You can find them at readingrainbow.com

 

Is LeVar Burton Kids a non-profit or 501(c)(3)?
LeVar Burton Kids is run by RRKidz, a for-profit company.

 

How do I reach LeVar Burton?
The best way is to reach him is through his Twitter account, @LeVarBurton.
 

Can I get an autograph of LeVar Burton?
As you can imagine, LeVar gets a lot of fan mail and requests. It’s very hard for him to send autographed pictures to everyone who asks. He decided long ago not to use services that send “autographs” of stars when really it’s a machine that creates them. He really loves his fans and makes many personal appearances throughout the world all year long where you can meet him, take a selfie, and get a real autograph.
 

I have a book or an idea for one. Can I send it to you?
Due to the overwhelming number of requests we have received, we are not currently accepting unsolicited manuscripts.

 

What about your Kickstarter? 
In the three years since the launch of this campaign, we’ve done our best to send all 105,000 backers the rewards they were promised. If you filled out your BackerKit or sent us an email, you should’ve received your items. Please note that we do not have any more physical rewards -- all of the t-shirts, tote bags, mugs, etc that were left over in May of this year were donated to underserved families. We’re happy to send you the subscription of your choice (Skybrary for the home or school) in lieu of a physical product. We’re also happy to donate your subscription to someone who needs it. If you have any questions about your Kickstarter pledge or unfulfilled rewards, please contact us at fulfillment@levarburtonkids.com.

 

 

 

Skybrary: New Customers


Does Skybrary just play videos from the original TV series?
Nope! This is a completely new digital library service, with hundreds of interactive books and exclusive Video Field Trips hosted by LeVar Burton. 

 

Where can I get Skybrary?
Skybrary is currently available for computers on the Web (right here on our site) and can be downloaded from your iPad, iPhone, Kindle Fire or Google Play (Android) Stores. We will continue to expand onto new devices over time!

 

What age is this for? Will you make it for older children?
We believe Skybrary's service and content are best suited for 2-9 year olds. However, we find that many older children enjoy the service too, since reading level may not be tied to age. Based on our experience, Skybrary can also be a great tool for students with special needs or who have developmental delays as they work through their literacy needs and goals. 

 

What kinds of books are in Skybrary?
In Skybrary, your child will be able to choose books from leading children's publishers on 7 themed islands—each home to hundreds of quality books and videos that celebrate diversity, family, and the world around us. Young readers are free to explore the topics they love most as well as discover new areas of interest. Each book has been lightly animated and has the option of being read aloud by a narrator using the Read To Me feature. 

 

Are there subscription discounts available for schools and libraries?
Schools and libraries who are interested in purchasing our educational product, Skybrary School, at a discount or as a bulk purchase should contact schoolsales@levarburtonkids.com.
 

How does the free trial work?
When you sign up through levarburtonkids.com, you will start with a one-month free trial with unrestricted access to all of the books and video field trips in our library, available instantly on your supported device.

 

Will my credit card be charged at the time I sign up for the one-month free trial?
Nope. You will not be billed until after your one-month free trial ends. If you enjoy your Skybrary trial, do nothing at the end of your trial and your subscription will automatically continue for as long as you choose to remain a member. There are no commitments and you can easily cancel anytime by turning off auto-renew in your account settings.

 

How much does the subscription cost?
Your first month of Skybrary is automatically free! Your child can explore everything the service has to offer in the one-month free trial period. After that, you can choose to subscribe for $4.99 a month or $39.99 annually. No matter what subscription you choose, you'll be able to access all of our books and videos on the Web, iPad, iPhone, Kindle Fire, and Android Tablets.

 

Is there a limit to how many books my child can read each month?
Nope, our service is unlimited! To save space on your device we've designed Skybrary to allow kids to "check out" 5 books at a time (just like your local library) for offline reading. When you're connected to Wi-Fi, you can read as many books as you want without ever adding them to your backpack and filling those precious spots—just choose the book icon rather than the backpack one and you can read it right away.

 

Can my child read books offline?
Yes! Your child can add up to 5 books to their digital backback for reading with or without a Wi-Fi connection. After reading a book, they simply return it by dropping it into the return slot in their backpack and filling that spot with something new. These books can be kept in a backpack for as long as you'd like and switched out whenever you're connected to the Internet. 

 

I have more than one child. Do I need to buy separate subscriptions for each one?
Nope! Each subscription includes 3 separate profiles, meaning that each of your children can enjoy, customize, and add to their own backpack.
 

Is Skybrary a safe environment for my child?
We offer an ad-free environment. Additionally, LeVar Burton has been a trusted advocate for children's literacy for over 30 years and LeVar Burton Kids is proud to bring quality literature into a digital space that is safe for kids. We take their safety and privacy very seriously; information is stored with the highest level encryption software and we never exchange or sell information to third parties. We are fully compliant with the Children’s Online Privacy Protection Act (COPPA). To learn more, please see our Privacy Policy.

 

On which devices does Skybrary work?
With Skybrary's service, one sign-in enables you full access to your subscription, whether you are on the Web, iPad, iPhone, Kindle Fire, or supported Android Tablets.
 

The most popular Supported Android Tablets:
Google Nexus 7
Google Nexus 9
Google Nexus 10 - Manta
Samsung Galaxy Note 10.1
Samsung Galaxy Tab 4 10.1
Samsung Galaxy Tab 8.9
Samsung Galaxy Tab A 8.0
Samsung Galaxy Tab Pro 10.1
Samsung Galaxy Tab S 8.4
Samsung Galaxy Tab S 10.5

 

Download Complete List of Supported Android Tablets

 

Are you going to build Skybrary for Windows tablets, Gaming Platforms, etc.?
If there are platforms that will make us accessible to many more children, we’ll do our best to add them to the list in the future. Our team is continuing to look into it!
 

How fast does my internet connection have to be?
Download speeds slower than 0.5 megabits per second (Mbps) can have variable results. Visit Speedtest.net to test your download speed.
 

Which web browsers and operating systems are compatible with the Skybrary service?
On the Web: Latest versions of Chrome, Safari (on Mac), Firefox, IE 11 and IE11+
iPhone/iPad: Requires iOS 6.0 or later
Kindle Fire: Requires Android Operating System 2.3.3 or later
Android Tablets: TBD

 

Will it be available everywhere / every country?
YES! Skybrary is available everywhere in the world, unless the countries themselves have regional restrictions. We have no plans to limit where Skybrary can be accessed.
 

Will Skybrary be available in other languages?
We would love to expand the reach of Skybrary and we’re exploring possibilities to add foreign language books into Skybrary. As of now, we have no immediate plans to translate the application itself (i.e., the user interface) into non-English languages.

Skybrary: Existing Customers


How do I use my existing Skybrary subscription on a NEW device?
Congrats on your new device! First, make sure you are using the same Skybrary ID.
 

NEW TABLET DEVICE:
1. Download Skybrary from your device’s App Store and launch it.
2. Type in your name, choose your 3 interests and select your gender.
3. On the following "For Your Parents" screen, log in with the same email address
you used previously and touch the RESTORE button. Your subscription is good to go!
 

NEW COMPUTER:
1. Go to www.levarburtonkids.com
2. Tap "SIGN IN" in the upper right hand corner of our website.
3. The "Hi! Where would you like to go?" pop up screen will let you select which
product you would like to sign into. Select Families.
4. When prompted, enter your existing Skybrary ID and password. Your subscription will automatically restore!

 

How do I cancel my subscription?
We're sorry to see you go! By default, subscriptions are set to renew automatically for your convenience. Although active subscriptions are non-refundable, you may cancel automatic renewal at any time. Here's how:
 

On The Web
1. Go to www.levarburtonkids.com
2. Tap "SIGN IN" in the upper right hand corner of our website.
3. The "Hi! Where would you like to go?" pop up screen will let you select which product you would like to sign into. Select Families.
4. Enter your username and password and click Sign In button.
5. This will take you into the App. 
6. Click Parents House
7. Enter Password and click Check Mark
8. When top menu dropdowns click My Account.
9. Click Change Your Subscriptipn.
10. Hit the Down Arrow next to Billing Frequency
11. Here you'll have the option to turn off auto-renewal for your subscription.
12. If checked, tap box to uncheck "I would like my Subscription to Auto Renew".
13. Hit Update.

 

On your iPad:
1. Go to the App Store on your iPad.
2. Tap "Featured" at the bottom of the screen.
3. Scroll to the bottom of the page.
4. Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
5. Tap the View Apple ID button.
6. Enter your password and tap OK.
7. From the main account page, scroll down and tap Manage Subscriptions. If you don't have any active app subscriptions this button will not be displayed.
8. Here you'll have the option to turn off auto-renewal for your subscription.
 

On your iPhone:
1. Go to the App Store on your iPad.
2. Tap "Featured" at the bottom of the screen.
3. Scroll to the bottom of the page.
4. Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
5. Tap the View Apple ID button.
6. Enter your password and tap OK.
7. From the main account page, scroll down and tap Manage Subscriptions. If you don't have any active app subscriptions this button will not be displayed.
8. Here you'll have the option to turn off auto-renewal for your subscription.
 

On your Kindle Fire:
1. From within the Skybrary App, tap the "settings" gear in the lower left corner of the screen. This will take you to the Amazon log in screen in your browser.
2. Log in with your Amazon password.
3. Here you'll have the option to turn off auto-renewal for your subscription.
 

Billing Policies.
Your subscription fee is paid once your free trial period ends, on the first day of the billing cycle for your subscription period, and automatically renews for the same length subscription period unless and until you either turn off the auto-renew function or until you cancel your subscription. We automatically bill your designated payment method on or after the first day of each new subscription period. Subscription fees are fully earned upon payment. Payments are nonrefundable and there are no refunds or credits for partially used or unused subscriptions. You may cancel your subscription at any time, provided however that if you cancel during a subscription period for which you were billed or had paid, then following any cancellation, your subscription will continue through the end of your current subscription period. In our sole discretion and for any reason we may provide a credit or other benefit to certain of our subscribers, without obligation to any other subscriber(s) or in any other instance(s). If a payment is not successfully remitted, due to insufficient funds, or otherwise, you remain responsible for any uncollected amounts and authorize us to undertake such collection methods as are lawful, including without limitation continuing to attempt to bill to the authorized payment method.

 

How do I load books if Parental Restrictions are enabled on my iOS device?
Sorry. We have a known issue where books don't load if parental restrictions are enabled on an iOS device.

 

To get around this, go to:
Settings > General > Restrictions > Websites > Add a Website (under Allow These Websites)
 

From here you need to add the following two sites as Allowed Websites:
1. rrkidz.com
2. levarburtonkids.com

This will unblock access to our services from within the app and the books should work great.
 

I’m having problems with my app. Can you help?
Yes! We're here to help! Feel free to get in touch with our support team. You can even contact us from within your Skybrary App:
1. Tap the Settings gear in the lower left corner of the screen.
2. Tap "Need help?”

Please be as specific as possible in your description of the problem. Typically, someone will get back to you within 24 hours.