Skybrary: Existing Customers


How do I use my existing Skybrary subscription on a NEW device?
Congrats on your new device! First, make sure you are using the same Skybrary ID.
 

NEW TABLET DEVICE:
1. Download Skybrary from your device’s App Store and launch it.
2. Type in your name, choose your 3 interests and select your gender.
3. On the following "For Your Parents" screen, log in with the same email address
you used previously and touch the RESTORE button. Your subscription is good to go!
 

NEW COMPUTER:
1. Go to www.levarburtonkids.com
2. Tap "SIGN IN" in the upper right hand corner of our website.
3. The "Hi! Where would you like to go?" pop up screen will let you select which
product you would like to sign into. Select Families.
4. When prompted, enter your existing Skybrary ID and password. Your subscription will automatically restore!

 

How do I cancel my subscription?
We're sorry to see you go! By default, subscriptions are set to renew automatically for your convenience. Although active subscriptions are non-refundable, you may cancel automatic renewal at any time. Here's how:
 

On The Web
1. Go to www.levarburtonkids.com
2. Tap "SIGN IN" in the upper right hand corner of our website.
3. The "Hi! Where would you like to go?" pop up screen will let you select which product you would like to sign into. Select Families.
4. Enter your username and password and click Sign In button.
5. This will take you into the App. 
6. Click Parents House
7. Enter Password and click Check Mark
8. When top menu dropdowns click My Account.
9. Click Change Your Subscriptipn.
10. Hit the Down Arrow next to Billing Frequency
11. Here you'll have the option to turn off auto-renewal for your subscription.
12. If checked, tap box to uncheck "I would like my Subscription to Auto Renew".
13. Hit Update.

 

On your iPad:
1. Go to the App Store on your iPad.
2. Tap "Featured" at the bottom of the screen.
3. Scroll to the bottom of the page.
4. Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
5. Tap the View Apple ID button.
6. Enter your password and tap OK.
7. From the main account page, scroll down and tap Manage Subscriptions. If you don't have any active app subscriptions this button will not be displayed.
8. Here you'll have the option to turn off auto-renewal for your subscription.
 

On your iPhone:
1. Go to the App Store on your iPad.
2. Tap "Featured" at the bottom of the screen.
3. Scroll to the bottom of the page.
4. Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
5. Tap the View Apple ID button.
6. Enter your password and tap OK.
7. From the main account page, scroll down and tap Manage Subscriptions. If you don't have any active app subscriptions this button will not be displayed.
8. Here you'll have the option to turn off auto-renewal for your subscription.
 

On your Kindle Fire:
1. From within the Skybrary App, tap the "settings" gear in the lower left corner of the screen. This will take you to the Amazon log in screen in your browser.
2. Log in with your Amazon password.
3. Here you'll have the option to turn off auto-renewal for your subscription.
 

Billing Policies.
Your subscription fee is paid once your free trial period ends, on the first day of the billing cycle for your subscription period, and automatically renews for the same length subscription period unless and until you either turn off the auto-renew function or until you cancel your subscription. We automatically bill your designated payment method on or after the first day of each new subscription period. Subscription fees are fully earned upon payment. Payments are nonrefundable and there are no refunds or credits for partially used or unused subscriptions. You may cancel your subscription at any time, provided however that if you cancel during a subscription period for which you were billed or had paid, then following any cancellation, your subscription will continue through the end of your current subscription period. In our sole discretion and for any reason we may provide a credit or other benefit to certain of our subscribers, without obligation to any other subscriber(s) or in any other instance(s). If a payment is not successfully remitted, due to insufficient funds, or otherwise, you remain responsible for any uncollected amounts and authorize us to undertake such collection methods as are lawful, including without limitation continuing to attempt to bill to the authorized payment method.

 

How do I load books if Parental Restrictions are enabled on my iOS device?
Sorry. We have a known issue where books don't load if parental restrictions are enabled on an iOS device.

 

To get around this, go to:
Settings > General > Restrictions > Websites > Add a Website (under Allow These Websites)
 

From here you need to add the following two sites as Allowed Websites:
1. rrkidz.com
2. levarburtonkids.com

This will unblock access to our services from within the app and the books should work great.
 

I’m having problems with my app. Can you help?
Yes! We're here to help! Feel free to get in touch with our support team. You can even contact us from within your Skybrary App:
1. Tap the Settings gear in the lower left corner of the screen.
2. Tap "Need help?”

Please be as specific as possible in your description of the problem. Typically, someone will get back to you within 24 hours.